1.      How can I register for the ISC?

2.      Can I view my portfolio and other information in Chinese?

3.      Can I change my stock choices after registration?

4.      How can I change my password?

5.      What can I do if I forget my login password?

6.      I am sure that my login name and password are correct, but I still encountered login problems. What is the solution?

7.      I have already registered for the email alerts.  Can I update my registration with a new email address?

8.     I am sure that I successfully registered my user account, but I was unable to access my account the first time I logged in.  What is the problem?

9.      Will my user account be terminated if I do not use the service for a certain period of time?

10. Will I be able to delete my user account if I choose not to use the service?

News Alerts

11. Will I be able to read the full text of issuer announcements in my SMS and email alerts?

12. I have not received any email alerts since I registered and I have checked and found that my email address was entered correctly.  What is the problem?

13. Will I be charged for SMS alerts?

14. I have registered for SMS alerts, but I have not received any alerts.  Why?

15. Will I be able to add as many stocks as I like for the alerts?

16. Will I be able to add as many stock records as I like for my Portfolio Valuation?

17. What can I do if I no longer want to receive Email/Mobile Alerts?

Company/Securities Profile

18. What kind of information does Company/Securities Profile provide? What kind of securities does it cover?

19. Can I search for a company profile if I do not know the stock code of the company?

20. The company information under Portfolio Valuation only covers the past month.  Where can I find historical information and how can I retrieve company information from more than a month ago?

21. I am sure the name of the company is correct so why was my search unsuccessful?

22. Will I be able to view company/securities profiles and price graphs if I do not register for the ISC?

23. Are the delayed stock prices provided under Today Stock Quote automatically updated?

24. How up-to-date are the stock quotes and P/E ratios under Today Stock Quote?

25. How is Today's Top 20 determined?

26. Does Today's Top 20 include warrants and GEM stocks?

Listed Company Information

27. What kinds of information are available under Latest Listed Company Information and through the Listed Company Information Search?

28. How up-to-date is the information under Latest Listed Company Information?

29. I cannot find any information published by derivative warrant issuers under Latest Listed Company Information.  It used to be there.  Where is it now?

30. Where can I find the latest information released by GEM companies?

31. How can I find information under Listed Company Information Search?

32. Can I search for the latest information released by a company under Listed Company Information Search?

33. I am not certain of the name of the company and I do not know the stock code.  What should I do?

34. I am looking for information from a listed company that changed its name recently.  Will the name change affect the result of my search?

35. I did a search under "Listed Company Information Search - Current Securities" for announcements of a particular listed company.  The search results contained announcements issued by another company.  Why?

36. I did a search by stock code under "Listed Company Information Search - Delisted Securities" for announcements of a particular delisted company.  The search results contained announcements issued by another company.  Why?

37. I did several searches under Listed Company Information Search.  Occasionally, the number of records obtained from the English interface was different from the number obtained from Chinese interface.  I am sure that the search criteria used were the same. Why were the results different?

ISC Registration

1.      How can I register for the ISC?

You can simply go to the Registration page and fill out the registration form.  Please note that some of the fields are mandatory and they must be completed before a successful registration can be made.  Your first-time login password will be sent to your registered email address if the registration is successful.

2.      Can I view my portfolio and other information in Chinese?

Yes.  Simply click the Chinese icon and information will be displayed in Chinese.  If you want to receive email alerts in Chinese, please change your Preferred Language to Chinese under Investor Profile Maintenance.

3.      Can I change my stock choices after registration?

Yes.  You can always go back to your Portfolio Valuation to change your stock choices.

4.      How can I change my password?

You can change your password under Investor Profile Maintenance.

5.      What can I do if I forget my login password?

You can get your password through email by entering your registered email address under Forgot your Password.

6.      I am sure that my login name and password are correct, but I still encountered login problems.  What is the solution?

Please check your password by entering your registered email address under Forgot your Password (see FAQ 5 above) and log in again.  Also, please note  login IDs and passwords are case sensitive.

7.      I have already registered for the email alerts. Can I update my registration with a new email address?

Yes.  You can change your email address under Investor Profile Maintenance.

8.      I am sure that I successfully registered for a user account, but I had trouble accessing my account the first time I logged in.  What is the problem?

After successful registration, the system will send a random password to your registered email address for your first-time login.  However, if the user does not log in within 30 days after registration, the system will delete the record without notifying the user.   Please register again.

9.      Will my user account be terminated if I do not use the service for a certain period of time?

Yes.  In order to maintain a clean database, the system will send a reminder email to user accounts which have not been used for more than six months.  If the user does not log in within seven days after the reminder is sent, the system will permanently delete the user account.

10.  Will I be able to delete my user account if I choose not to use the service?

Yes.  You can delete your profile permanently under Investor Profile Maintenance.

News Alerts

11.  Will I be able to read the full text of issuer announcements in my SMS and email alerts?

No.  The SMS and email alerts only display the title of the announcement.

12.  I have not received any email alerts since I registered and I have checked and found that my email address was entered correctly.  What is the problem?

Please make sure that the Alert boxes under your portfolio are checked for each of your selected stocks.  Another possibility is that there have been no alerts for your selected stocks since your registered.

13.  Will I be charged for SMS alerts?

Individual mobile telecom service providers may impose charges on their customers for receiving SMS messages.  Please contact your service provider for details.

14.  I have registered for SMS alerts, but I have not received any alerts.  Why?

Please check whether SMS alerts are available through your mobile telecom service provider and whether your mobile phone can receive SMS alerts.  In addition, make sure the SMS Alert box under Investor Profile Maintenance is checked, or ticked.

15.  Will I be able to add as many stocks as I like for the Alerts?

No.  The maximum number of stocks for the Alerts is 20.

16.  Will I be able to add as many stock records as I like for my Portfolio Valuation?

Yes. There is no limitation for Portfolio Valuation.

17.  What can I do if I no longer want to receive Email/Mobile Alerts?

You can log in to your account and delete the checks, or ticks, from the Alert boxes under Investor Profile Maintenance, or you can reply to the next Email Alert you recent with the word Unsubscribe in the title.

Company/Securities Profile

18.  What kind of information does Company/Securities Profile provide? What kind of securities does it cover?

Company/Securities Profile provides basic information including principal activities, place of incorporation, chairman, market capitalisation, basic financial data and entitlement history.  Company/Securities Profile covers a variety of securities including ordinary shares, preference shares, warrants, debt securities and unit trusts.

19.  Can I search for a company profile if I do not know the stock code of the company?

Yes.  You can start a search by entering the first few letters of the name of the company.  A list of company names which include the letters entered will appear in alphabetical order.  You can also go to Look for a List of Hong Kong Stock Codes under Portfolio Valuation.

20.  The company information under Portfolio Valuation only covers the past month.  Where can I find historical information and how can I retrieve company information from more than a month ago?

You can find historical information or announcements by using the search engine under Listed Company Information.  You can do a broad search under Content Search, or you can you can narrow your search by providing information such as stock name, stock code or document type under Index Search.  Historical information from 1 April 1999 is available in the Listed Company Information section.

21.  I am sure the name of the company is correct so why was my search unsuccessful?

This may happen if the company has changed its name.  You can complete the search by entering the stock code of the company.  Please note you can obtain company/securities profiles from this section for currently listed companies but not for delisted companies.  

22.  Will I be able to view company/securities profiles and price graphs if I do not register for the ISC?

Yes.  No registration is required for company/securities profiles and stock prices and charts.

23.  Are the delayed stock prices provided under Today Stock Quote automatically updated?

No.  The delayed stock prices are not automatically updated.  You need to refresh the web page for the ISC's most up-to-date market data.

24.  How up-to-date are the stock quotes and P/E ratios under Today Stock Quote?

The stock quotes and P/E ratios are based on market information delayed at least 15 minutes.

25.  How is Today's Top 20 determined?

Today's Top 20 is determined when it is requested, based on market information delayed at least 15 minutes.

26.  Does Today's Top 20 include warrants and GEM stocks?

Yes.  Today's Top 20 is available for shares and warrants, and both include GEM stocks.

Listed Company Information

27.  What kinds of information are available under Latest Listed Company Information and through the Listed Company Information Search?

Listed Company Information includes corporate announcements, shareholder circulars and other corporate communications (eg annual reports and prospectuses) issued by Main Board and GEM listed issuers in compliance with the disclosure requirements under the Listing Rules.  All listed companies have been required to file their annual reports and prospectuses with HKEx in electronic form since 1 April 2002.  Annual reports and prospectuses published prior to that date may not be available through the Listed Company Information Search.  Listed Company Information also includes Documents on Display under the Codes on Takeovers, Mergers and Shares Repurchases published since January 2006.  Please note that Disclosure of Interests filings (ie DI filings) are available in a separate section of the HKEx website. 

28.  How up-to-date is the information under Latest Listed Company Information?

Listed companies have to submit information to HKEx electronically via the E-Submission System .  Most of the information submitted electronically can be uploaded to the HKEx website almost instantly. 

29.  I cannot find any information published by derivative warrant issuers under Latest Listed Company Information.  It used to be there.  Where is it now?

For user convenience, information released by equity issuers, derivative warrant issuers and issuers of other securities (including debt securities, unit trusts/mutual funds, equity linked notes, Callable Bull/Bear Contracts and Exchange Traded Funds) has been separated.  You can access the webpage containing the latest company information published by derivative warrant issuers by clicking the hyperlink icon "Derivative Warrants".

30.  Where can I find the latest information released by GEM companies?

For the latest information released by GEM issuers, please go to the GEM website (http://www.hkgem.com).

31.  How can I find information under Listed Company Information Search?

If you are looking for information from companies currently listed, you should go to Listed Company Information Search - Current Securities.  For delisted companies or companies that did not go listing after publishing a prospectus, you should go to Listed Company Information Search - Delisted Securities and enter your search criteria into the search form.  You can use a single search key such as stock code, stock name, time period, headline category, document type or a combination of search keys.

32.  Can I search for latest information released by a company under Listed Company Information Search?

Yes.  The Listed Company Information Search provides announcements, circulars and corporate communications issued by companies up to the current day.

33.  I am not certain of the name of the company and I do not know the stock code.  What should I do?

You can start a search by entering part of the company name.  A list of company names which include the letters you entered will appear in alphabetical order.  You can also click the List of Stock Codes/Stock names at the top of the page to dig out the exact name or stock code of the company.  A double click of the name or stock code will take you to a search form where you can immediately start your search.

34.  I am looking for information from a listed company that changed its name recently.  Will the name change affect the result of my search?

No.  All information submitted by the company during the period you specified - no matter what name it was submitted under - will be included in the search results.

35.  I did a search under "Listed Company Information Search - Current Securities" for announcements of a particular listed company.  The search results contained announcements issued by another company.  Why?

The company you were looking up changed its name during the period covered by your search.  All issuer announcements published by that particular legal entity, regardless of its name at the time of publication, appeared in your search results.

36.  I did a search by stock code under "Listed Company Information Search - Delisted Securities" for announcements of a particular delisted company.   The search results contained announcements issued by another company.  Why?

There are two possible reasons.  First, the delisted company may have changed its name during the period covered by your search.  When that happens, the search results return all announcements issued by the delisted company whether they were published under its old name or its new name.  Second, the stock code you used in your search may have been assigned to different companies at different times.  The stock code of a delisted company may be reassigned to another company before it is listed.  If the second company is delisted later, then any search of delisted securities with that particular stock code would produce results containing announcements by both delisted companies.  Nonetheless, users should be able to differentiate the archive documents of the delisted companies based on the company names and the announcements' release dates, which would be quite far apart.

37.  I did several searches under Listed Company Information Search.  Occasionally, the number of records obtained from English interface was different from the number obtained from Chinese interface.  I am sure that the search criteria used were the same.  Why were the results different?

The discrepancy between the number of English and Chinese documents found is due to that fact that listed issuers are allowed to submit only one version (English or Chinese) of some types of documents.