Frequently Asked Questions 
14/07/2017 
 
 

 I. PC Requirement 

 

Q.1 What is the preferred requirement of my personal computer to access the services?

Your personal computer is recommended to have the following configuration:

  - The web site is best viewed by Microsoft Internet Explorer 11

  - Internet connection provided by an Internet service provider.

 

Q.2 What should I do if I cannot view the Chinese content of your web site?

Currently, the web site supports three languages: English, Traditional Chinese and Simplified Chinese. If you cannot view the Chinese content, please try the following steps: 

For Internet Explorer user:

  1. Please download and install Microsoft Global IME for the Chinese (Traditional) language or Chinese (Simplified) language from Microsoft web site http://www.microsoft.com. You can search for keyword 'Global IME' in the download page and there will be instructions for you.
  2. After setup the 'Global IME', select 'Encoding' from the 'View' menu, select 'Western European (Windows)', 'Traditional Chinese (Big5)' or 'Simplified Chinese (GB2312)'    

 

Q.3 What are the required system settings of my browser?

For Microsoft Internet Explorer user: 

§      - Enable JavaScript and allow cookies on your browser.

  

Q.4 Do I have to acquire additional software to access the services?

§  Yes, you should have software to view pdf document. You need to have the following software installed to read these documents:

- Acrobat reader 6.01 or above. You can download at http://www.adobe.com

- To read Chinese pdf document, please download Asian Font Pack (Traditional Chinese) at http://www.adobe.com

 

II. Security

Q.5 How do HKSCC ensure the security of the services?

§  Security is the most important consideration when we introduce the Internet services. We have the following security measures to protect our customers:

- CCASS Internet System supports Internet User ID & Internet User Password. Our system used Secured Socket Layer (SSL) and protected by 128-bit encryption, the highest level of encryption commercially available. All the data sent to and from HKSCC is encrypted to protect your personal / company and financial information.

- User ID and password must be entered to authenticate your identity every time you logon to CCASS Internet System. Your password will be temporarily suspended if you incorrectly key in your password for three consecutive times.

- If the machine is left idle for more than 15 minutes, the system will logoff automatically to prevent unauthorized access.

 

Q.6 How do I ensure that if I am connecting to the HKSCC web site?

§  For Microsoft Internet Explorer user:

  1. Double-click on the 'lock' icon at the bottom-right corner of your browser.
  2. Our server certificate information is shown and you should find statement 'issued to: ssa.ccass.com'.

§  For Netscape Navigator user:

  1. Double-click on the 'lock' icon at the bottom-left corner of your browser.
  2. Security window appears. Click the 'View Certificate' button
  3. Our server certificate information is shown and you should find statement ' This Certificate belongs to: ssa.ccass.com'.

 

Q.7 What should I do if I find my account operated by unauthorized party?

§  Please contact us via our service hotline as soon as possible.

 

Q.8 Can I use browser bookmark to point to your individual web page?

§  No. You should only point to our front page (i.e. https://ssa.ccass.com). You must always logon before you can access our SSA services.

 

Q.9 Can I exit the system by closing the browser?

§  Yes, you can. However, it is recommended to exit the system by clicking the logout button.

 

Q.10 Are there security tips to ensure safety Internet transaction?

§  Followings are some tips:

- Make sure the web site is using SSL technology for data transmission.

- Click the 'lock' icon at the bottom of your browser to check the server digital certificate. This can assure that you are visiting the right web site.

- Once you have created an Internet User ID and Internet User Password, do not disclose the password to anyone and do not write down or record the password without disguising it.

- There is an 'auto complete' function available for Internet Explorer user, which may save your web password entries in browser. It means a potential leakage of your passwords to unauthorized parties. So, it is recommended to disable this feature: 
1.   In the 'Tools' from the menu bar, choose 'Internet Options'. 
2.   Click the 'AutoComplete...' button. 
3.   Uncheck the 'User names and passwords on forms' checkbox.
4.   If necessary, click the 'Clear Forms' and 'Clear Passwords' to clear all previously saved entries.

- It is risky to conduct transaction using a PC at public area. It is because the PC may contain hacking program that can capture your personal information.

III. Stock Account Movement and Balance

Q.11 Can I initiate share transfer between the SSA with Statement Service and other stock accounts?

§  No.  Stock transfer is initiated by a broker or a custodian which is a CCASS Participant.  An SSA Statement Recipient can enquire the stock movement via CCASS Internet System or CCASS Phone System.  If the STI Affirmation Requirement is selected by an SSA Statement Recipient, he/she will be required to affirm all STIs with his/her SSA with Statement Service acting as the stock delivering party before shares are transferred.

 

Q.12 How many stock account movement types are available for SSA with Statement Service?

§  Currently, there are 19 types of stock movements in CCASS applicable to SSA with Statement Service as listed below:

i.

AT

-- Mass STI

ii.

CC

-- consolidation

iii.

CH

-- shareholding removal

iv.

CR

-- stock code conversion

v.

CS

-- splitting

vi.

RD

-- redemption

vii.

SN

-- continuous net settlement (CNS) position settlement

viii.

SO

-- investor settlement instruction (ISI) without affirmation position settlement

ix.

SP

-- investor settlement instruction (ISI) with affirmation position settlement

x.

SS

-- settlement instruction (SI) position settlement

xi.

ST

-- isolated trade settlement

xii.

SU

-- investor settlement instruction (ISI) position unwind

xiii.

TO

-- stock segregated account transfer instruction (STI) without affirmation

xiv.

TW

-- stock segregated account transfer instruction (STI) with affirmation

xv.

WD

-- counter deposit

xvi.

WJ

-- counter adjustment

xvii.

WT

-- inter-depository transfer instructions

xviii.

WU

-- underlying stock settlement of ETF

xix.

WW

-- counter withdrawal

 

Q.13 How long will the stock movements be available for enquiry via CCASS Internet System?

§  SSA Statement Recipients can enquire the stock movement activities performed within the last 31 calendar days via CCASS Internet System.

 

Q.14 Can I enquire all stock balances at one time via CCASS Internet System?

§  Yes.  An SSA Statement Recipient can enquire either the balance of a specific stock or all available stocks.

IV. Stock Segregated Account Transfer Instruction (STI)

Q.15 What types of transactions are there in HKSCC to facilitate share transfer from/to the Stock Segregated Account (SSA) with Statement Service?

§  The share transfer between a SSA with Statement Service and another stock account (including SSA with Statement Service) of the same broker or custodian which is a CCASS Participant is facilitated by Stock Segregated Account Transfer Instruction (STI).

§  The STI must be input by a broker or a custodian which is a CCASS Participant via CCASS.  There are two types of STI, namely: STI (with Affirmation) and STI (without Affirmation).

§  An SSA Designated Bank Account in the name of SSA Statement Recipient must be setup in CCASS in advance by his/her broker or custodian which is a CCASS Participant if the SSA Statement Recipient wishes to receive the fund via STI on Delivery versus Payment (DVP) basis.  The SSA Designated Bank Account must be maintained with one of the designated banks approved by HKSCC.

 

Q.16 What is the difference between STI (with Affirmation) and STI (without Affirmation)?

§  For a SSA with Statement Service with the ‘Affirmation Requirement’ is selected in CCASS, the input of STI in respect of such SSA with Statement Service as the stock delivering party will be an STI (with Affirmation); for a SSA with Statement Service with the ‘Affirmation Requirement’ is NOT selected in CCASS, the input of STI in respect of such SSA with Statement Service will be STI (without Affirmation).

§  Shares of STI (with Affirmation) will only be transferred after the SSA Statement Recipient affirmed it via CCASS Phone System or CCASS Internet System, whereas shares of STI (without Affirmation) will be transferred after input by a broker or a custodian which is a CCASS Participant without the affirmation by the SSA Statement Recipient.

§  Under the following conditions, the input of STI will become STI (without Affirmation) even the ‘Affirmation Requirement’ of an SSA with Statement Service is selected: 
a.   The SSA with Statement Service is the stock receiving account; and
b.   The payment instruction is Free of Payment (FOP)

 

Q.17 Under what circumstances that an STI requires affirmation?

§  The ‘Affirmation Requirement’ is setup for a SSA with Statement Service at the request of the SSA Statement Recipient and such SSA with Statement Service is the stock delivering party of the STI.

 

Q.18 Can I input an STI for the SSA with Statement Service?

§  No, both STI (With Affirmation) and STI (Without Affirmation) can only be input by your broker or custodian which is a CCASS Participant of the SSA with Statement Service.

 

Q.19 Can I revoke an STI for the SSA with Statement Service?

§  No.  An SSA Statement Recipient can’t revoke an STI.  Your broker or custodian which is a CCASS Participant will be allowed to revoke an STI either in “Unaffirmed” or “Pending for Transfer” status where necessary.  All revoked STI can no longer be enquired.

 

Q.20 What kinds of money settlement methods are available for STIs?

§  The stock transfer via STIs can be under 2 different payment modes: 
a.   Free of Payment (FOP) 
b.   Delivery versus Payment (DVP)

 

Q.21 What is Free of Payment (FOP)?

§  Under FOP, the money settlement of the STI is assumed to be settled outside CCASS.  Stock transfer via STI between 2 SSA with Statement Service must be effected on a FOP basis.

 

Q.22 What is Delivery versus Payment (DVP)?

§  DVP is only applicable to an STI of which the stock delivering party (‘From Account’) is an SSA with Statement Service.

§  If the stock transfer of an STI will be effected on a DVP basis, after the shares of STI is transferred, funds will be credited to the designated bank account of the SSA with Statement Service through the CCASS overnight banking process on the transfer day.  As payment instruction is generated after the shares are transferred out from the SSA with Statement Service, you are reminded to assess and monitor the credit risk involved.

 

Q.23 What is the deadline to affirm a STI (With Affirmation) which relate to trading activity?

§  The STI (With Affirmation) must be affirmed within 10 calendar days from the input date of the STI; otherwise, the unaffirmed STI will be purged by the system.

§  In general, after your broker / custodian which is a CCASS Participant input a STI (With Affirmation), an SSA Statement Recipient can affirm the STI on a 24-hour basis, except during the system maintenance period, i.e.  05:00- 06:00 from Monday to Saturday (including public holiday) and 00:00-7:00 on Sunday.

    For the STI (With Affirmation) to be effected on a DVP basis, if the STI is affirmed after 15:45 on any business day (Monday to Friday), the affirmed STI will only be captured and pending for subsequent processing.  The STI will only be processed on the next settlement day around 07:00 and the share transfer will be executed during STI batch-run.

§  For the STI (With Affirmation) to be effected on a FOP basis, if the STI is affirmed after 19:00 on any business day (Monday to Friday), the affirmed STI will be captured and pending for subsequent processing.  The STI will only be processed on the next settlement day around 07:00 and the share transfer will be executed during STI batch-run.

 

Q.24 How long will the STI activities be available for enquiry?

§  The STI activities within the past 31 calendar days can be enquired via CCASS Internet System.

V. Voting

Q.25 How can I manage to input voting instruction?

§  An SSA Statement Recipient can select to input voting instruction himself/herself, or continue to appoint his/her broker or custodian which is a CCASS Participant to perform voting on his/her behalf.  If an SSA Statement Recipient would like to perform voting by himself/herself, he/she has to inform his/her broker / custodian which is a CCASS Participant to make necessary setup in CCASS.

 

Q.26 How long will the voting instructions be available for enquiry?

§  The voting instruction can be enquired via the CCASS Internet System up to 31 calendar days after the date of the meeting.

VI. Short Message Service (SMS) and Email

Q.27 Can I subscribe to the SMS and Email alert service?

§  An SSA Statement Recipient should notify his/her broker or custodian which is a CCASS Participant if he/she wishes to subscribe the service.  His/her broker or custodian as a CCASS Participant will then register the service for him/her.  For SMS, an SSA Statement Recipient also has to register the service with his/her mobile carrier.

 

Q.28 What types of information is included in the SMS and Email alert service?

§  HKSCC provides several SMS and Email alerts to SSA with Statement Service, including:

i.      Stock movements (both debit and credit movement) in CCASS
ii.     STI Reminder (To Be Affirmed STI, Transferred STI and Rejected STI)
iii.     Voting Notification
iv.     Issuer Announcement (via Email only)

 

Q.29 What type of stock movement transactions are covered in the SMS and Email alert?

§  The following type of stock movement transactions are covered in the SMS and Email alert:

i.

AT

-- Mass STI

ii.

CH

-- shareholding removal

iii.

SN

-- continuous net settlement (CNS) position settlement

iv.

SO

-- investor settlement instruction (ISI) without affirmation position settlement

v.

SP

-- investor settlement instruction (ISI) with affirmation position settlement

vi.

SS

-- settlement instruction (SI) position settlement

vii.

ST

-- isolated trade settlement

viii.

SU

-- investor settlement instruction (ISI) position unwind

ix.

TO

-- stock segregated account transfer instruction (STI) without affirmation

x.

TW

-- stock segregated account transfer instruction (STI) with affirmation

xi.

WD

-- counter deposit

xii.

WJ

-- counter adjustment

xiii.

WT

-- inter-depository transfer instructions

xiv.

WU

-- underlying stock settlement of ETF

xv.

WW

-- counter withdrawal

 

Q.30 Can I subscribe to SMS and Email alert service?

§  Yes.  An SSA Statement Recipient can subscribe either SMS or Email alert or both alerts.  An SSA Statement Recipient can subscribe different types of alerts to be received via SMS or Email.

 

Q.31 Can I subscribe to more than one SMS and/or Email alert?

§  Yes.  An SSA Statement Recipient can subscribe any of the following SMS and/or Email alert:

i.      Debit stock movement;
ii.     Credit stock movement;
iii.    STI reminder (including To be Affirmed STI, Transferred STI and Rejected STI);
iv.     Voting notification;
v.      Issuer Announcement (via Email only); 
vi.     All available options

 

Q.32 Can I specify the language of the SMS and/or Email alert?

§  Yes.  An SSA Statement Recipient can select to receive SMS and/or Email alert in English, Traditional Chinese or Simplified Chinese.  The availability of the language to be used for SMS will be subject to the mobile carrier of the SSA Statement Recipient.  Only one language can be selected for both SMS and Email.

 

Q.33 When will I receive SMS and Email alerts?

§  The schedule of SMS and Email alert is as follows:

Alert Transaction

Day

Time

Stock Movement Transactions - Debit

Monday - Friday

09:30 - 20:30 (run every 15 mins)

Stock Movement Transactions - Credit

Monday - Friday

09:30 - 20:30 (run every 15 mins)

Stock Segregated Account Transfer Instruction (STI)

Monday - Friday

09:30 - 19:00 (run every 15 mins)

Voting Notification

Monday – Saturday

After 19:00 for Monday to Friday
After 13:00 for Saturday

Issuer Announcement

Monday – Friday

At around 08:15, 09:45, 13:45,17:15, 18:45, 20:00 and 22:00

 

Q.34 Should I reply to the SMS and Email alerts after receipt?

§  SMS and Email messages are issued in one-way transmission mode and you should not reply to them after receipt.

 

Q.35 If I have changed the SMS phone number and/or mobile carrier what should I do?

§  An SSA Statement Recipient should update his/her broker or custodian which is a CCASS Participant about the updated SMS phone number and/or mobile carrier immediately.  Subject to the service availability of different mobile carriers, an SSA Statement Recipient should also subscribe the SMS service with his/her new mobile carrier in order to successfully receive the SMS messages.

 

Q.36 If I have changed the email account what should I do?

§  An SSA Statement Recipient should notify his/her broker or custodian which is a CCASS Participant the updated email information immediately so that his/her broker or custodian as a CCASS Participant could update the profile of the SSA with Statement Service accordingly.

 

Q.37 Can I change / terminate the SMS and Email alert services afterwards?

§  Yes.  An SSA Statement Recipient can update their SMS and Email subscription details or terminate the alert service via his/her broker or custodian which is a CCASS Participant.  Once the SMS and/or Email subscription is being terminated, you no longer will receive SMS and/or Email alert messages.

 

Q.38 I have already subscribed to the SMS alert service but why I still cannot receive the SMS alert?

§  An SSA Statement Recipient should also subscribe the SMS service from his/her mobile carrier.  Currently, the SMS alert service are only supported by 1010, One2Free, 3 Dualband and Peoples.

 

Q.39 I have already subscribed to the Email service but why I cannot receive the Email?

§  The Email account might reach the preset capacity limit.  An SSA Statement Recipient should perform regular clean up of their mail boxes in order to receive Email alerts from HKSCC.

 

VII. Others

Q.40 What is the processing time for resetting a password?

§  An SSA Statement Recipient can reset his/her Internet User Password via the 'Forget Password' function with a valid CCASS Phone Password.  The new (reset) Internet User Password will be immediate effective.

 

Q.41 What are the operating hours of the CCASS Internet System?

§   

T  The following table summarizes the operating hours of the CCASS Internet System:

Function Types

Service Hours

Day

Time

Notice Board

Daily

24 hours (Note)

 

Stock Segregated Account Transfer Instruction (STI)

Daily

00:00 - 07:00 * (Note) 
07:00 - 19:00
19:00 - 00:00 *

Voting

Daily

24 hours (Note)

 

Corporate Activities

Daily

24 hours (Note)

 

Enquire Issuer Announcement

Daily

24 hours (Note)

 

Enquire Stock Account Balance

Daily

24 hours (Note)

 

Enquire Stock Account Movement

Daily

24 hours (Note)

 

Enquire Stock Segregated Account Profile

Daily

24 hours (Note)

 

Stock Segregated Account Statement

Daily

24 hours (Note)

 

Change Internet User Password

Daily

24 hours (Note)

 

Rules and Procedures

Daily

24 hours (Note)

 

Frequently Asked Questions

Daily

24 Hours (Note)

 

* STI that affirmed outside  07:00 - 19:00 on any business day (Monday to Friday) will only be captured and pending for subsequent processing; such STI will be processed on the next business day around 07:00 and the share transfer of the STI will then be executed during the STI batch-runs.

 

 Note:

HKSCC will process the system maintenance job from  05:00 to  06:00 from Monday to Saturday (including public holiday) and from 00:00 to 07:00 on Sunday. During these periods, no Internet service will be available.