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Table of Contents |
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| Section 1 Introduction |
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| 1.1 CCASS Services Available to Investor Participants |
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| 1.2 Communicating with CCASS |
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| 1.2.1 CCASS Phone System |
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| 1.2.2 CCASS Internet System |
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| 1.2.3 Customer Service Centre |
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| 1.2.4 Depository Service Counters |
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| 1.3 Services Available from CCASS Phone System |
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| 1.3.1 CCASS Phone Operations Hotline |
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| 1.3.2 Investor Service Enquiry Hotline |
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| 1.4 Services Available from CCASS Internet System |
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| Section 2 Logon Procedure and Access Control |
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| 2.1 Logon and Change Password Procedures |
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| 2.1.1 CCASS Phone System |
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| 2.1.2 CCASS Internet System |
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| 2.2 Access Control |
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| 2.2.1 ISI (Without Affirmation) Counterparty List |
| 2.2.2 ISI (With Affirmation) Counterparty List for Corporate Investor Participants |
| 2.2.3 Maker-Checker Facility and Transaction Limit for ISI |
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| 2.2.4 User Access Level Code |
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| 2.2.5 e-Cert Maintenance |
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| 2.2.6 Internet User ID Maintenance |
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| Section 3 Investor Account Services |
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| 3.1 Investor Settlement Instruction |
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| 3.1.1 ISI Affirmation |
| 3.1.2 Input ISI (Without Affirmation) |
| 3.1.3 Money Settlement for ISIs |
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| 3.1.4 Purpose of ISIs |
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| 3.1.5 Conditions for Fee Concession |
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| 3.1.6 Status of ISIs |
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| 3.2 Nominee Services |
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| 3.2.1 Subscription, such as Rights Issues, Takeover, Warrants Subscription, Open Offer or Bond Conversion |
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| 3.2.2 Dividend Election |
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| 3.2.3 Voting |
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| 3.3 Electronic Application of New Issue Shares |
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| 3.3.1 Electronic Initial Public Offering (EIPO) |
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| 3.3.2 Tendering |
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| 3.3.2.1 Processing Schedule |
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| 3.4 Other Services |
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| 3.4.1 Notice Board |
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| 3.4.2 Forms Download |
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| 3.4.3 Contact Us |
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| 3.5 Depository Services |
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| 3.5.1 Stock Deposit |
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| 3.5.1.1 Share Certificates Acceptable for Deposit |
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| 3.5.1.2 Procedure |
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| 3.5.2 Stock Withdrawal |
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| 3.5.2.1 Procedure |
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| 3.5.2.2 Available Time for Collection |
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| 3.6 Online Enquiries and Statements |
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| 3.6.1 Online Enquiries |
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| 3.6.1.1 CCASS Phone Operations Hotline |
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| 3.6.1.2 CCASS Internet System |
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| 3.6.2 Statements |
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| 3.6.2.1 Activity Statement |
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| 3.6.2.2 Monthly Statement |
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| 3.6.2.3 Statement Re-print Procedure |
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| 3.7 Account Maintenance |
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| 3.7.1 Change Account Information Procedure |
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| 3.7.2 Reset Password Procedure |
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| 3.7.3 Close Account Procedure |
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| 3.7.4 Change of User Profile Procedure |
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| 3.7.5 Reactivate Suppressed Account Procedure |
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| 3.8 Claiming Unclaimed Benefits |
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| 3.8.1 Claim Unclaimed Benefits Procedure |
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| Section 4 Others |
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| 4.1 Corporate Communications |
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| 4.2 Short Message Services (SMS) |
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| 4.3 Service Arrangements during Typhoons and Black Rainstorm Warnings |
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| 4.3.1 Depository, Settlement and Counter Services during Typhoons |
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| 4.3.2 Nominee Services during Typhoons |
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| 4.3.3 Depository, Settlement and Counter Services during Black Rainstorm Warnings |
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| 4.3.4 Nominee Services during Black Rainstorm Warnings |
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| 4.4 Disclosure of Shareholding Information |
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| Section 5 General Notes |
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| Section 6 Fast Track List for CCASS Phone System |
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| Section 7 Forms |
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| 7.1 Forms for All Investor Participants |
| 7.1.1 Change of Account Information Form |
| 7.1.2 Request Form For Resetting a Password |
| 7.1.3 Investor Participant Statement Re-print Request Form |
| 7.1.4 Reactivate a Suppressed/Delinquent Investor Account Request Form |
| 7.1.5 Investor Participant Close Account Notice |
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| 7.1.6 e-Certificate / Internet User ID Maintenance Form |
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| 7.1.7 Shareholding Disclosure - Investor Participant Consent Form |
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| 7.2 Forms for Corporate Investor Participants Only |
| 7.2.1 ISI (With Affirmation) Counterparty List Input Request Form |
| 7.2.2 User Profile List |
| 7.2.3 Corporate Investor Participant Change of Authorized Signatories Form |
| 7.2.4 Corporate Investor Participant Account Name Change Form |
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| 7.3 Forms for Instruction Input at Customer Service Centre |
| 7.3.1 ISI Input/Affirmation Request Form |
| 7.3.2 Subscription Instruction Input Request Form |
| 7.3.3 Dividend Election Instruction Input Request Form |
| 7.3.4 Corporate Voting Instruction Input Request Form |
| 7.3.5 Withdrawal Order Input Request Form |
| 7.3.6 EIPO Application Instruction Input Request Form |
| 7.3.7 EFN, Specified Instruments and/or CMU Instruments Tender Instruction Input Request Form |
| 7.3.8 ISI (Without Affirmation) Counterparty List Input Request Form |
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| Appendix A Abbreviations Used in Statement |
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