HKEX Client Connect (“Client Connect”) is a unified and secured web-based platform that will give all Clients (e.g. Exchange Participants, Clearing Participants, etc) direct access to a host of HKEX services, enhancing their overall user experience. Client Connect elevates the HKEX service offering to our Clients by digitizing the majority of paper-based services, building a centralized event enrolment platform and establishing an information corner through secured web-based interface made available via PC, tablet and mobile devices.

• 2-factor authentication (2nd password via email or mobile app)

• Accessible from PC/tablet/mobile

• Agile user account structure to support multiple memberships

• Customized service access based on the user access right

• Access to eServices which will replace current paper/fax based operations

• Built-in intelligence to auto-fill and validate the eService input

• Built-in workflow for maker-checker control

• Email/on-screen notifications of outstanding tasks

• Dashboard to show the outstanding and historical tasks with search and filter functions

• Electronic enrolment for seminars and events

• Centralized technical document download area

Client Connect can be accessed 24 hours a day. There is a regular system maintenance from 08:00am on Saturday to 12:00am on Sunday. During the period, there will be no eService provided.

Although Client Connect can be accessed at any time, requests made outside working (or at specific) hours may not be processed until next business day. HKEX may also reject the request that is required to be submitted on a business day.

Client Connect is accessible from PC, tablet and mobile device through internet browsers. In general, you should be able to access Client Connect with a stable internet connection.

If you are a Windows user, you can download Traditional Chinese and Simplified Chinese language packs through Windows Update. Please refer to https://support.microsoft.com/en-gb/help/14236/language-packs for more details.

If you are a MacOS user, please follow the steps in https://support.apple.com/kb/PH25082?locale=en_HK&viewlocale=en_HK to add the required language.

Yes, you should have software to view pdf document. You need to have the following software installed to read these documents:

• Acrobat reader 6.01 or above. You can download at http://www.adobe.com

• To read Chinese pdf document, please download Asian Font Pack (Traditional Chinese) at https://helpx.adobe.com/hk_en/acrobat/kb/windows-font-packs-32-bit-reader.html#Requirements

If you are a Business user, your CCDA can unlock your account.

 The firewall should

• Allow HTTPS protocol
• Not block cookies
• Allow browsers to do cross-site tracking

Business users (setup by CCDA) can access various business functions and applications based on user rights assigned by their CCDA and perform either the maker or checker functions.

All users are able to change and reset their password, switch channels to receive One-Time-Password (OTP) in their Profile settings.

If you are a Business user, your rights are managed and assigned by your CCDAs.

If you are a CCDA, the email address provided in the Client Connect Delegated Administrator Rights Application / Maintenance Form will become your login ID.

If you are a Business user, the email address your CCDA entered when setting up the account will become your login ID.

All users will receive a system email when their accounts are ready, they have to setup their own password by following the instructions on the email.

• Transaction related forms (e.g. trade, settlement, and collateral management) which will be handled by NextGen.
• Forms for back-up purpose if CCASS/DCASS Terminal is down
• Investor Participants’ forms
• Participantship termination related forms
• Forms used at Depository Counter
• Those where original form/supporting document are required
• Forms with low usage

Client Connect also acts as a repository storing non-digitized forms in PDF format for download.

A submitted eService request will go through an integrated maker-checker process. Checker can approve or revert/return the request back to submitter for modification. Approved request will go to next stage for processing. At the last step the request will become Approved/Completed. A PDF file of full audit trail will then be available for download.

Currently users can only upload PDF, XLS or XLSX files and there is a predefined file name format “Supporting Document_Ref_Xnnnnn_0X”

• “Supporting Document” is case sensitive with a space between
• “Ref” is the request reference number of the eService request
• “Xnnnnn” is the Participant ID where X is a character and n must be integer
• Suffix “_0X” is optional where X must be an integer
   

• Users can also refer to the Client Connect User Manual available in the HKEX website.