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Contact

1. Hotline

You may contact us through the Enquiry Hotline.  Please click here to view the services provided and how to access them.

Hotline No.: (852) 2840 3330

 

2.Mail / E-mail / Fax

You may send your enquiries, comments and complaints to us by mail, e-mail or fax.

    Mailing Address:
    General Enquiries & Complaints
    23/F, One Exchange Square
    8 Connaught Place
    Central
    Hong Kong

  Email Address: info@hkex.com.hk

  Fax Number: (852) 2868 4084

Filing a Complaint

The following information should be included in a written complaint so that we can properly and effectively address it:
    

  • Name of the party or parties involved;

  • Details of any alleged breaches of our rules, regulations or practices which undermine investor confidence in our markets;

  • Copies of any documents that provide evidence that supports the complaint; and

  • Name, mailing address, email address and telephone number of the complainant.

We require solid information on alleged wrongdoing before taking follow-up action. In addition, complainants should be prepared to answer follow-up questions from us. If we are not able to obtain the information we need, it creates difficulties for us to follow up on a complaint.

We discourage anonymous complaints or comments. Although anonymous complaints or comments will be noted, we may not be able to proceed with them further because we may need to contact the complainant to seek substantiation of the alleged matters.

We acknowledge receipt of complaints and review them for possible follow-up action. Complaints stemming from commercial disputes or containing elements of bad faith will not be pursued.

We are committed to dealing with complaints quickly. However, the period of time required for following up on the complaints depends on the circumstances of each case.

We will respond to your enquiries as soon as we can. Due to an overwhelming number of requests, we may not answer an enquiry if the answer is available on the HKEX website.  All enquiries and complaints are treated in strict confidence, however, if circumstances require, we may need to disclose information to relevant authorities, regulators or agencies for further follow-up. We will seek the enquirer’s and complainant's consent before disclosing any personal information.

Privacy Policy Statement

We are committed to protecting your privacy and personal data. By providing any personal data to us through this website or email addresses and phone numbers provided on this website, you are consenting to our use of your personal data as set out in this Privacy Policy Statement. The personal data collected is used to respond to your enquiries, complaints, comments and suggestions. Your personal data will not be used for any other purposes without your consent, unless such use is permitted or required by law. For more information on how HKEX manages your personal data, please view the HKEX Privacy Policy.

  

 

Frequently Asked Questions

Enquiry Form

Journalists new to HKEX are encouraged to read our Quick Note for Journalists on the HKEX Group to get some background on HKEX and our global markets. You can also review our latest news and Media Centre.

Journalists with enquiries may contact HKEX by email at ccmed@hkex.com.hk.

Frequently Asked Questions

Enquiry Form

Listed Issuers and Their Professionals

Listed companies can contact their case officers in the Listing Department’s Compliance & Monitoring Department for enquiries. Please click here for the contact details.

For enquiries about e-Submission System, publication related and registration matters, please contact us via Tel: (852) 2840 3460 or email: ESSHotline@hkex.com.hk.

Potential Issuers and Their Professionals

If the issuer and its Sponsor have queries regarding the interpretation of the Listing Rules, the Sponsor or the issuer may contact the IPO Transaction Teams of the Listing Department to seek further guidance.

Contacts persons for Pre-IPO enquiry and IPO processing contact persons

Companies interested in becoming an issuer on the HKEX market please contact our Issuer Marketing Division.

Email: im@hkex.com.hk

Companies which are located in the Mainland may contact our Mainland representatives.

Beijing Representative Office
Address: Suite 1002, Level 10, Tower W2, The Towers, Oriental Plaza, No.1 East Chang An Avenue, Dong Cheng District, Beijing 100738, China
Tel: (8610) 8519 0288
Fax: (8610) 8518 3288
Email: bjo@hkex.com.hk

Shanghai Special Representative
Address: Unit 1807-08, Tower 1, Century Link Tower, 1198 Century Avenue, Pudong, Shanghai 200135, China
Tel: (86)21 6058 6130
Fax: (86)21 6087 5762

 

Enquiry Form

Exchange and Clearing House Participants can contact us through the following channels:

Trading Rights and Participantship

General Enquiries Tel: (852) 2840 3626 Email: trd@hkex.com.hk

Securities Market

Trading
General Enquiries Tel: (852) 2840 3626 Email: ams3info@hkex.com.hk
Technical Tel: (852) 2840 3351 Email: bsssupport@hkex.com.hk

Clearing
General Enquiries Tel: (852) 2979 7111 Email: clearingps@hkex.com.hk
China Connect Tel: (852) 2979 7123 Email: clg@hkex.com.hk
Technical Tel: (852) 2211 6606

Derivatives Market

Trading
General Enquiries Tel: (852) 2211 6360 Email: clicksupport@hkex.com.hk

Clearing
General Enquiries Tel: (852) 2979 7222 Email: clearingpsd@hkex.com.hk

Hosting Services

General Enquiries Tel: (852) 2211 6447 Email: hssales@hkex.com.hk

 

Frequently Asked Questions

Enquiry Form

For enquires about HKEX data products or the application of vendor licences for redistribution of market data and issuer announcements, please refer to the Market Data Services page or contact the Market Data Department via email: marketdata@hkex.com.hk.

 

Frequently Asked Questions

Enquiry Form

For matters about shareholding, such as share transfer and registration, change of name or address, loss of share certificates or dividend warrants, HKEX's registered shareholders can contact: 

Hong Kong Registrars Limited
Address: Shops 1712-1716, 17th Floor, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong
Tel: (852) 2862 8555
Fax: (852) 2865 0990 / (852) 2529 6087

Corporate Communications materials requests

Registered shareholders can notify us of (a) any change in their choice of language or means of receipt of HKEX's Corporate Communications or (b) any request to receive HKEX's Corporate Communications in printed form, by completing a request form. They may email their requests to hkex.ecom@computershare.com.hk or in writing to Hong Kong Registrars Limited, HKEX's share registrar (Address: 17M Floor, Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong). 

Note: For shareholders whose shares are held through brokers or custodians, they have to inform their respective brokers or custodians if they want to receive HKEX's Corporate Communications.

Please click here to know more about corporate communications materials requests.

Other Enquiries or Requests from Investors of HKEX

HKEX investors can contact General Enquiries & Complaints if they have enquiries or requests other than the above.

Address: 23/F, One Exchange Square, 8 Connaught Place, Central, Hong Kong
Email: info@hkex.com.hk
Fax: (852) 2868 4084
Tel: (852) 2840 3330

 

Enquiry Form
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