Hong Kong Exchanges and Clearing Limited (HKEx) has made investors' access to the Central Clearing and Settlement System (CCASS) more convenient with its upgraded Clearing Service Call Centre and Interactive Voice Recording System (IVRS) which began operating today (Monday).

The hotline for CCASS's Investor Participants supported by the call centre and the IVRS has been revamped to make it more user-friendly, and its call flows have been streamlined. The input and enquiry functions of the IVRS are available to Investor Participants 24 hours a day, seven days a week.

HKEx commissioned the upgrade of the functionality, efficiency and scalability of the call centre last year to ensure it could continue providing a high standard of service to the clearing participants and investors.

Investors who are interested in learning more the Investor Account Service in CCASS may visit the HKEx website at http://www.hkex.com.hk or call the CCASS Investor Service Enquiry Hotline for general investors on 2979 7000.  Investor Participants of CCASS continues to be supported by the operations hotline at 2979 7888.