Forgot User ID or Password

You can use the “Forgot User ID” function on the ESS login page. Follow the instructions and ESS will send the User ID(s) to your registered email address.

You can use the “Forgot User Password” function on the ESS login page. Follow the instructions and ESS will send an email to your registered email address for resetting password.

If you have entered an incorrect User Password and/or One-time Passcode for 5 consecutive times, your user account will be locked. You should contact your ESS Security Officer. Instructions on how to unlock the account can be found in the User Manual for Authorised Person, Administrator, Security Officer and DI Users.

In case your Security Officer’s user account has been locked, you can send an email request to esshotline@hkex.com.hk. Please note that the email must be sent from Security Officer’s registered email address. Please also quote your stock code/company code and company name in your email request for identification purpose.

Whenever a user logs into ESS, the system checks the last update date of User Password. If the date when you last changed your password is more than 90 days ago, the system will require you to change your user password immediately. A user will not be able to use any function on ESS until his/her password is changed. ESS will not allow a password to be changed to one that is the same as any of the last 5 passwords (including the current password).