What is HKEX Client Connect?
HKEX Client Connect (“Client Connect”) is a unified and secured web-based platform that will give all (Exchange Participant, Clearing Participant and other clients) Clients direct access to a host of HKEX services, enhancing their overall user experience. Client Connect will seek to elevate the HKEX service offering to our Clients, by digitizing the majority of paper-based services, building a centralized event enrolment platform and establishing an information corner through secured web-based interface made available via PC, tablet and mobile.
What are the main features of Client Connect?
2-factor authentication (2nd password via email or mobile app)
Accessible from PC/tablet/mobile
Agile user account structure to support multiple memberships
Customized service access based on the user access right
Access to eServices which will replace current paper/fax based operations
Built-in intelligence to auto-fill and validate the eService input
Built-in workflow for maker-checker control
Email/on-screen notifications of outstanding tasks
Dashboard to show the outstanding and historical tasks with search and filter functions
Electronic enrolment for seminars and events
Centralized technical document download area
What is the service hours of Client Connect?
Client Connect can be accessed 24 hours a day. There is a regular system maintenance at 07:00pm - 09:30pm on the third Saturday of January, April, July and October. During the period, there will be no eService provided.
Although Client Connect can be accessed at any time, requests made outside working (or at specific) hours may not be processed until next business day. HKEX may also reject the request that is required to be submitted on a business day.
Can I login from outside Hong Kong?
Yes. Please ensure your device has appropriate Internet connections and applications to obtain the One-Time-Password (OTP) and complete the 2-factor authentication.
How do I know if my account has been setup?
Once an account is setup, user will receive notification in the email address used to setup the account. User should follow the instructions on the email by going to the Client Connect login page to setup its own password via self-service.
What are the system requirements for using Client Connect?
What browsers does Client Connect support?
Client Connect supports Google Chrome (version > 50), Mozilla Firefox (version > 50), Microsoft Edge/ Internet Explorer (11 or above) in PC and Apple Safari 10.X on MacOS. When using mobile/tablet, Client Connect supports Apple Safari 10.X on iOS 10.X or any native Android browsers on Android 4.4 or above.
What should I do if my account is locked? If you are a Client Connect Delegated Administrator (CCDA), you can request for unlock by sending an email to
firstname.lastname@example.org. The email address you use must be the same as your Client Connect login ID as a way of authenticating your identity.
If you are a Business user, your CCDA can unlock your account.
What is 2-factor authentication (2-FA)?
The 2-FA is an enhanced security measure in Client Connect which introduces the use of One-Time-Password (OTP), serving as a 2nd layer of authentication method on top of login ID and password. Users can choose to obtain OTP via email or mobile application and they can change the channel to receive OTP in their profile settings afterwards.
Any security tips?
For security reasons we recommend users to make use of the mobile App to obtain OTP.
What can CCDAs and Business users do? CCDAs (setup by HKEX) can create new Business users, grant access rights to Business users by business functions and manage user status. CCDAs of HKSCC, HKCC & SEOCH participants and Designated Banks are also assigned with special Business rights for smartcard maintenance.
Business users (setup by CCDA) can access various business functions and applications based on user rights assigned by their CCDA and perform either the maker or checker functions.
All users are able to change and reset their password, switch channels to receive One-Time-Password (OTP) in their Profile settings.
Can a user act as both maker and checker role?
A user can act as both maker and checker. However if a user acts as the maker of a request he/she cannot perform the checker role of the same request under the maker-checker mechanism.
What is an eService?
eService is an electronic form request available in Client Connect which replaces existing physical form. Built-in intelligence to auto-fill and online validation on the eService input will be available. Users can track the workflow and download the audit trail of all eService request in Client Connect.
Which eServices will not be available on Client Connect?
- Transaction related forms (e.g. trade, settlement, and collateral management) which will be handled by NextGen.
- Forms for back-up purpose if CCASS/DCASS Terminal is down
- Investor Participants’ forms
- Participantship termination related forms
- Forms used at Depository Counter
- Those where original form/supporting document are required
- Forms with low usage
Client Connect also acts as a repository storing non-digitized forms in PDF format for download.
Which eServices am I entitled to access?
eService access of a Business user is determined by its access rights assigned by its own CCDA. Please refer to the Client Connect Delegated Administrator Rights Guidance Notes for details on the Business rights and corresponding eService accesses.
How are eServices located?
eServices can be located through the navigation menu on the left or by entering keywords in the search box on top right corner of the dashboard. Only makers can search for blank eService forms, checkers can search for a submitted form by entering the request reference number or from dashboard.
What is the typical process of eService request on Client Connect? A submitted eService request will go through an integrated maker-checker process. Checker can approve or revert/return the request back to submitter for modification. Approved request will go to next stage for processing. At the last step the request will become Approved/Completed. A PDF file of full audit trail will then be available for download. For more details, please refer to the briefing session material in HKEX website. Can I submit eService request on my mobile device?
Technically a maker can submit an eService request on mobile device, however it may involve privacy issues if the eService requires file upload. Therefore, we would recommend maker to submit eService request via PC.
Can I modify submitted forms?
You can only modify if the request has been reverted/returned to you by your checker, company in next step or HKEX. Forms discarded/withdrawn/rejected/aborted/completed/approved cannot be modified.
Which file types can be uploaded?
Currently users can only upload PDF, XLS or XLSX files and there is a predefined file name format “Supporting Document_Ref_Xnnnnn_0X”
- “Supporting Document” is case sensitive with a space between
- “Ref” is the request reference number of the eService request
- “Xnnnnn” is the Participant ID where X is a character and n must be integer
- Suffix “_0X” is optional where X must be an integer