Aiden (Beta Version)

Aiden Web banner_en


Aiden is the virtual assistant at HKEX, providing an innovative and interactive enquiry service in addition to the traditional enquiry channel supported by Market Surveillance & Monitoring Department of HKEX (MSM).  At initial launch, Aiden is trained by artificial intelligence to help industry practitioners and compliance professionals to get answers to important questions on selected topics.

Since Aiden is still under learning stage, it may not be able to answer all of your enquiries.  In this case, please visit HKEX website for the relevant information or contact us through the regular channels.  Aiden will cover more and more topics and questions in the near future.  If you have any suggestion on Aiden, please email us at aiden@hkex.com.hk

Currently, Aiden can respond to key questions of the following topics:


Chat with Aiden now.



  • What is Aiden? Is Aiden a real person?

Aiden is the virtual assistant at HKEX. It is a chatbot powered by Artificial Intelligence (AI) to understand natural language enquiries and provide human-like responses. Currently, Aiden has been taught to understand English.

  • Why was Aiden introduced?

Aiden is under training and aims to assist industry practitioners and compliance professionals with questions on selected topics. Aiden was designed to answer questions 24 hours per day, seven days per week, shortening the amount of time required to receive a response to an enquiry. 

  • How does Aiden work?

Aiden has been taught to understand English and aims to provide the most relevant responses to enquiries. Aiden performs better when handling simple, complete sentences. 

  • How can I chat with Aiden?
  1. Click on the banner above to open a new chat session
  2. Read through and accept the Terms and Conditions
  3. Begin interacting with Aiden by following the instructions on screen  
  • Do I need to identify myself before chatting with Aiden?

Aiden will not ask for any personal identifiable information.

  • How can I provide feedback on Aiden’s performance?

You can provide feedback on Aiden’s answers by responding to the question “Was this helpful?” that appears after Aiden answers a question. Alternatively, you can email us at aiden@hkex.com.hk if you have other feedback. Your feedback is important for us to improve the service.

Updated 02 Mar 2020